Administration Team Leader

Administration Team Leader - Job representing image
Administration Team Leader Kings Hill Salary: £25,0000 - £27,000 Working Hours: 40 Hours per week working a shift pattern: 1 Saturday per month Monday to Friday 8 am - 8 pm, Saturday 9 am to 5 pm, some bank holidays. Are you extremely organised and structured? Have previously held an Administration Team Leader role or something similar? If so, this could be a fantastic opportunity for you, our client is the fastest growing and innovative insurance organisation in the UK is now looking for an Administration Team Leader to join the business. Role: Managing and developing the team members to ensure they are effective Monitoring performance at team and individual level against the balanced score cards Reviewing individual and team performance Identifying training needs and planning training sessions with the training team Coaching, motivating and retaining team members through coaching Conduct annual performance reviews and monthly 121's Identifying under-performance and taking remedial action Managing first stage performance management process Recognising discretionary effort and rewarding appropriately Ensuring adherence to working protocols and practices Liaising with team members to gather information and resolve issues Liaising with all other departments to resolve customer issues Maintaining up-to-date knowledge of industry developments such as compliance and treating customers fairly Planning and managing change Skills and experience: Able to identify good customer service qualities Natural leadership and mentoring skills, strive to deliver and lead by example Excellent verbal and written communication skills in English essential Understanding commercial position Numerate and possessing relevant PC skills - Word & Outlook (essential), Excel (desirable) Able to strike a balance between demonstrating empathy with the customer whilst making clear the policy wording/conditions An effective team worker and demonstrates the ability to take responsibility for resolving issues/problems Good attention to detail and able to work accurately to meet strict deadlines Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment Effective organisational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues Adaptable to change, in a continually expanding department. Excellent telephone mannerDue to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
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West Malling, Kent, United Kingdom