Administration Team Leader
Salary: £25,0000 - £27,000
Working Hours: 40 Hours per week working a shift pattern:
1 Saturday per month
Monday to Friday 8 am - 8 pm, Saturday 9 am to 5 pm, some bank holidays.
Are you extremely organised and structured?
Have previously held an Administration Team Leader role or something similar?
If so, this could be a fantastic opportunity for you, our client is the fastest growing and innovative insurance organisation in the UK is now looking for an Administration Team Leader to join the business.
Managing and developing the team members to ensure they are effective
Monitoring performance at team and individual level against the balanced score cards
Reviewing individual and team performance
Identifying training needs and planning training sessions with the training team
Coaching, motivating and retaining team members through coaching
Conduct annual performance reviews and monthly 121's
Identifying under-performance and taking remedial action
Managing first stage performance management process
Recognising discretionary effort and rewarding appropriately
Ensuring adherence to working protocols and practices
Liaising with team members to gather information and resolve issues
Liaising with all other departments to resolve customer issues
Maintaining up-to-date knowledge of industry developments such as compliance and treating customers fairly
Planning and managing change
Skills and experience:
Able to identify good customer service qualities
Natural leadership and mentoring skills, strive to deliver and lead by example
Excellent verbal and written communication skills in English essential
Understanding commercial position
Numerate and possessing relevant PC skills - Word & Outlook (essential), Excel (desirable)
Able to strike a balance between demonstrating empathy with the customer whilst making clear the policy wording/conditions
An effective team worker and demonstrates the ability to take responsibility for resolving issues/problems
Good attention to detail and able to work accurately to meet strict deadlines
Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment
Effective organisational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues
Adaptable to change, in a continually expanding department.
Excellent telephone mannerDue to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job