Telecoms Service Desk 1st Line Support

Telecoms Service Desk 1st Line Support - Job representing image
TalentHQ's Recuirment goal is simple, to just find: the right talent for the right job. * Position: IPT Service Desk 1st Line Support * Location: Welwyn Garden City, Herts * Salary: £18,000 - £22,000p/a + Discretionary team bonus paid quarterly up to £1,500 - £2,000 OTE * Contract: Permanent IPT Service Desk 1st Line Support: * Have you got experience working as a Service Desk Advisor? * Maybe you've worked on 1st Line Support previously? * Does working in a friendly, close-knit team and providing support to customers to ensure businesses are operational at all times interest you? * Do you have a willingness to learn? As our client provides training and guidance to support you. * Have you got excellent customer service skills and used to maintaining outstanding relationships with customers? * Do you have experience of IP Telephony? * Would you describe yourself as having excellent attention to detail? * Does a varied role interest you? * Have you previously provided telephone and email support to clients for IT and Telephony related issues? * Does working for a growing organisation and earning an additional quarterly bonus on top of you basic spark your interest? * Are you looking for a career and not just a job? If you answer YES to the above, then this position could be the exciting career opportunity you're looking for as a 'Service Desk 1st Line Support'.. Responsibilities: Providing telephone and email support to clients for IT and Telephony related issues Logging all queries presented ensuring detailed and accurate Maintaining a relationship with suppliers to ensure clients issues are resolved in a timely manner Information Gathering to ensure you and other teams have enough information to solve problems Task management in a fast paced environment Experience of IP Telephony and ideally WLR and Broadband. Strong customer service skills, with a welcoming and outgoing personality. Excellent organisation skills with the ability to manage multiple tasks. Experience in supporting business customers. A strong eye for detail and methodical approach to work. Can work well under pressure and without micro-management. A willingness to thrive in a business and make your mark. Do you have:- Strong Customer Service skills Excellent communication skills Organisation skills with the ability to manage multiple tasks A confident telephone manner Good computer skills Attention to detail Can work well under pressure An interest in Technology Perks of the role:- * Generous bonus £1,500 - £2,000 OTE per year * Training and development opportunities * 37.5hr week Monday-Friday * Generous company pension scheme* * Employee discounts and savings* *Available upon completion of probation. About TalentHQ Recruitment Ltd TalentHQ Ltd are an "Award Winning" recruitment consultancy which is headed up by a team of talented consultants. Within our HQ we specialise in adding 'talent' within Temporary & Permanent positions across all Business Support roles from Junior to Senior Management. We are proud to work with a leading number of blue-chip companies as well as smaller SMEs businesses throughout the UK. Awards: FSB Hertfordshire - Best New Business - Winners 2014 & Most Inspiring New Business 2015
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££18000 - £22000/annu
Welwyn Garden City, Hertfordshire, United Kingdom