GM-ATH [JSP30829]

General Manager

General Manager - Job representing image

Job Title: General Manager

The role:

To provide leadership and strategic direction to deliver a first class service to all Stakeholders, whilst providing a value for money service available to all members of the local community.

This role will have responsibility for the financial and operational performance of the leisure facilities and for ensuring excellent customer service id delivered at all time. The role will ensure that the facilities are financially success and meet all the specified quality and performance standards and targets.

You will be reporting to the Commercial Director and will be expected to build and expand on effective working relationships with your customer; Executive Management Team, Support Colleagues, Customers and Clients

Main tasks and responsibilities:

Financial and Performance Accountability - strong commercial skills with good financial acumen

  • Responsible for the delivery of activeNewham's vision and strategy and the overall process of management and corporate decision making to ensure the centre maximises its short, medium and long term profitability
  • Delivery of the overall provision of services, policies and programmes to ensure the centre achieves its targets, objectives and potential

  • Development, implementation, reviewing and reporting on the Centre's Annual Development Plan and ensuring it is properly understood by the centre's management team and employees and wider stakeholders

  • Accountable for achieving the centre's annual financial targets

  • Accountable for ensuring the centre operating objectives and standards of performance are owned by management team and employees

  • Responsible for implementing, maintaining and managing a highly effective system of controls throughout the centre covering both financial and non-financial aspects of the business

  • Management, compliance, monitoring, reporting and communication of financial and physical resources and all administrative function

Partnership Working

  • To develop, maintain and promote partnership working and represent activeNewham at meetings with relevant external stakeholders as required.

People Management

  • To provide leadership to staff to enable them people to perform to the best of their ability
  • Leading and inspiring an engaged team to ensure the centre is properly resourced so that it is able to effectively and efficiently deliver overall business objectives, the development plan and contractual terms and conditions

  • Ensure that appropriate standards of conduct are established and complied with at all times in order to deliver high quality services and standards within the centre

  • Lead and develop an effective, cohesive centre management team to deliver on their individual and centre objectives

  • In conjunction with the HR team, implement effective recruitment, people management, development, retention and succession planning strategies for the centre

Operational Standards

  • Ensure the centre fully complies with all relevant legislation and best practice
  • Ensure Customer and Client Relationship Management processes and procedures are fully implemented in the centre

Qualifications, experience, knowledge, skills and behaviours:

  • Significant management experience in the leisure, hospitality or similar sectors

  • Clear understanding of all aspects of financial planning and proven track record of achievement of financial targets

  • Demonstrable experience of consistently and successfully managing sales and service performance for achievement of KPIs

  • Experience of recruiting, developing and performance managing staff

  • Effective leadership skills, including the ability to inspire, develop and performance manage the team

  • Role models consistently high standards and exceptional customer service, inspiring and demanding the same of the team

  • Problem solving and analytical skills

  • A solutions-focused team player with a "can-do" attitude

  • First Aid at Work qualification or commitment to achieving within 3 months of start date

  • CIMSPA Health and safety qualification or commitment to achieving within 3 months of start date and knowledge of health and safety and employment legislation and best practice

  • CIMSPA General Management Qualification (GMQ) (LEVEL 5) (Would be desirable)

  • Pool Plant Operator qualification or commitment to achieving within 3 months of start date

  • Excellent IT skills, including Microsoft Office and preferably MRM

  • Active affiliation with appropriate networks and organisations, ongoing community involvement

  • Ownership of own development and maintenance of relevant professional and management competency

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£35,000-40,000/year
Newham, London E15 4BZ, United Kingdom
GM-ATH [JSP30829]
activeNewham (Company)