1st Line Helpdesk Administrator
Needed to ensure the Client's IT helpdesk is operating efficiently by providing a fast, polite and efficient response to all staff.
All IT calls should be logged and then dealt with promptly or assigned to an appropriate 2nd or 3rd line support person.
Ensure full communication with end users on the status of IT support calls.
Provide pro-active response and maintenance of IT systems to minimise user disruption.
1st line support for all PC workstations, Servers, network and other IT equipment.
Troubleshoot support calls; including hardware and/or software working along side the rest of the Client's IT Team.
Co-ordination, booking and monitoring of on-site engineers for installations and maintenance.
To use own initiative within a team environment when carrying out duties.
Maintain accurate system information and maintenance logs.
Assist with any IT projects as required.
To work any out-of-hours that might be necessary in the event of installation or maintenance work.
Any of the following are advantageous
Excellent communication and people skills
Enthusiastic to get involved into a 1st line helpdesk to role
Previous Helpdesk experience
Microsoft Office 2007/2010/2013/2016/365
Microsoft Operating systems
Avaya telephone system
General hardware, software and networking support